Career Opportunities

We are seeking talented, motivated professionals to join our team. Qualified candidates may apply for open positions by e-mailing their resumes to hr1@swsafety.com. Please reference the applicable job title within the subject line of your correspondence.

Executive Admin Assistant Job Description

Job Responsibilities:

Provide administrative support to ensure efficient operation of the office

Job Duties:

  • Provide general administrative and clerical support, arranging for meetings and travel, managing schedules and mailing.
  • Manage day-to-day administrative assignments (greeting guests, answering phones, handling correspondents, making travel plans, other projects as needed).
  • Run company’s errands as needed.
  • Assist Customer Service with sample packing.

 

Skills and Qualifications:

Time management skills, Microsoft Office Skills, Organization, Professionalism, Problem Solving, Communication

  • Proficiency in MS Word, MS Excel and MS Outlook
  • Excellent communication skills – written and verbal
  • Ability to prioritize tasks and projects and strong problem-solving skills
  • Good research skills and attention to detail

We offer a great working environment in a professional office location.
For more information about our company, please visit our website www.swsafety.com


Customer Service Representative

Basic Function

The Customer Service Representative reports directly to the Customer Service Manager as part of the Commercial Team. The position will require direct communication with customers, the sales team, logistics personnel, as well as, interdepartmental communication. The CSR will be heavily involved with various systems for data entry and customer management to achieve high level customer satisfaction.

Nature and Scope

Key responsibilities include the following:

  1. Greet customers warmly and ascertain problem or reason for calling
  2. Process 30-50 Sample Request and Orders per day
  3. Confirm orders to customer; Release order to warehouse
  4. Send tracking#, ETA and invoice to customer
  5. Manage large amounts of incoming calls (expect 30 calls a day)
  6. Open and maintain customer accounts by recording account information
  7. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  8. Maintain financial accounts by processing customer adjustments
  9. Recommend potential products or services to management by collecting customer information and analyzing customer needs
  10. Prepare product or service reports by collecting and analyzing customer information
  11. Contribute to team effort by accomplishing related results as needed
  12. Generate sales leads
  13. Identify and assess customers’ needs to achieve satisfaction
  14. Build sustainable relationships of trust through open and interactive communication
  15. Provide accurate, valid and complete information by using the right methods/tools
  16. Meet personal/team sales targets and call handling quotas
  17. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  18. Keep records of customer interactions, process customer accounts and file documents
  19. Follow communication procedures, guidelines and policies
  20. Go the extra mile to engage customers
  21. Resolve customer complaints via phone, email, mail or social media
  22. Use telephones to reach out to customers and verify account information
  23. Direct communication with sales representatives to provide accurate information regarding samples, customer orders and inventory levels
  24. Follow up within 24 hours of all customer request
  25. Work cross functionally to provide necessary customer information and assistance to Regional Sales Managers, Territory Managers and Rep Groups

 

Knowledge / Experience

To effectively carry out the above responsibilities, the Customer Service representative should possess the following skills, knowledge and business experience:

  • High school diploma or equivalent required, college degree preferred.
  • Minimum of 2-3 years of previous B2B customer service or Call Center experience desired.
  • Must have experience working in a team environment and meeting deadlines.
  • Minimum 2-3 years experience with data entry.
  • Professional and courteous communication skills: by telephone, in person and in writing.
  • Knowledge of using ERP programs for order processing and data gathering, preferred experience with Epicor, MS Dynamics or NetSuite.
  • Knowledge and experience using MS Office and shipping company software (UPS, FedEx, etc.).
  • Experience with CRM systems (Salesforce, etc.).
  • Demonstrate strong attention to detail to ensure accuracy of orders and overall customer satisfaction.
  • Organized, flexible, able to follow instructions and receive feedback.
  • Exercises good judgment within defined procedures and practices to determine appropriate actions and problem solve as needed.